Our Treatment of Customer

The orders placed at our online HORNBACH DIY megastore and garden center (www.hornbach.de) mean that we receive large quantities of customer data. We collect and use your personal data exclusively in line with the legal requirements governing data protection in the Federal Republic of Germany. These particularly include the requirements of the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG).

HORNBACH goes one step further. To protect your data, we have voluntarily imposed principles on our activities that go far beyond legal requirements:

  • At HORNBACH, we only collect that personal data from you that we actually require for the specific transaction or that you have voluntarily offered to us.
  • You will not receive any unsolicited offers, spam mails or the like from us. You will only receive that information you have asked us to provide to you.
  • The only individuals with access to your personal data are those employees of HORNBACH and external companies (e.g. transport companies) who require this data for the specific transaction.
  • Data already collected is deleted at the latest after two years, unless it is subject to statutory retention periods.

You are of course very welcome to view our Data Protection Declaration: PDF (52.83 kB)

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Financial Update: 1st Quarter of 2018/2019 as of May 31, 2018
Financial Update: 1st Quarter of 2018/2019 as of May 31, 2018


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